An estimated delivery time will be provided to you once your order is placed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
All orders are shipped through USPS Priority Mail shipping (3 Business days). Please allow 2-4 business days for your order to be processed and shipped and another 3 business days to receive your order. All orders placed after 5pm (EST) will be considered placed the following day.
You will receive a payment confirmation email upon ordering and a tracking number once your order has shipped. If you are on a schedule please be sure to place your order at least 8 days in advance to assure possible shipping delays.We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.
***Due to the COVID-19 Pandemic there is a delay in shipping please account for an extra 2-4 days in delay depending on your shipping location.***
UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES
Your order will normally be shipped via USPS to the address you provide. Tracking numbers are sent to your email address as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS tracking number to track your package in transit. Incomplete or incorrect address information is the major cause of shipment delays. Packages will ONLY be shipped to the address provided by Paypal, no exceptions. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.
Due to problems with missing shipments and fraud attempts, we ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up,if necessary. No refunds will be issued for refused or abandoned shipments.
If the product you ordered is not available, We will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund immediately. Refunds may take 3-5 business days to appear on your statement.
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.Refunds may take 3-5 business days to appear on your statement. Only regular priced items may be refunded. Sale items are non-refundable.